FAQ

Having a problem to order online?
Download & complete our manual Order Form, email to sales@laflor.com.my. Acknowledgement email will send to you onceorder is received.

How do I know if my order placed from your website had been acknowledge?
For order that pay via our Online Payment, you will receive an acknowledgement email from Paypalto ensure that your payment is being successfully accepted.

If you choose to pay by either Direct Bank In or Post Cheque, we will contact you to confirm your order once your payment had been accepted.

What is your refund policy?
As our products are mostly perishable, please revert as soon as possible if there is a problem. All refund requests will be dealt on a case by case basis.

Cancellation can only be done 48 hours before the time of delivery. After 48 hours, the full amount will be charged.

How far in advance can I place an order?
You can place an order up to 90 days before the delivery date.

Is what I see, what I get?
Yes, in many cases. Still we always advise our customers that products featured on our site are merely representation and are subject to availability and change. During times when uncontrollable factors were to affect fulfillment, www.laflor.com.my reserves the right to substitute your order with another item/product which is of equal or higher value.

Uncontrollable factors meaning natural and seasonal conditions or it could be due to depletion of stocks. For example, supply for certain kinds and colour of flowers are not always available as it depends highly on season and the condition during harvest.

What are www.laflor.com.my delivery schedules ?
Mondays to Saturday – 9am till 7pm
Sundays – 9am till 3pm
Business Hour – daily 10am till 9pm

As our drivers deliver to more than one recipient at every outing, we are unable to specific time of delivery.

During festive seasons whereby delivery  are at its peak, you will be advised on the next best delivery time.  Under certain uncontrollable circumstances which may affect the success of the delivery, www.lalar.com.my will rearrange for another delivery time either with recipient or the sender.

How to contact www.laflor.com.my?
We are at:
La Flor (M) SdnBhd
Lot 3, Level G2, Block C1,
Publika Shopping Gallery,
JalanDutamas 1,
50480 Kuala Lumpur,
Malaysia.

Tel: 603-6211 5015
E-mail: sales@laflor.com.my

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